FAQ Contact UsInfo

1) Why do live games video hang sometimes? ???????????????
This may be due to temporary poor connection by your internet provider. As well, this may be related to your computer's performance, please restart and try again. If the problem continues, please contact our customer service.

2) Why there is no available table for live games? ???????????????
Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

3) Connection/login problem, how to investigate and fix it? ??/??????????????
Please contact our customer service for assistance.

4) Why can't I access the website? ?????????????
Probably the website has been blocked. Please contact our customer service to send you a new website URL to download the game.

1. All maximum amounts are based on per transaction per day.
2. Please contact our live chat for all other local banks information.
3. All deposits have to be fully wager before any withdrawal can be made.
4. Please keep the bank receipt or transaction reference number as we might request if for proof of transaction.
5. Please attach your proof of deposit along the ticket and contact our customer support to avoid any delay of the deposit transaction.
6. We may require verification documents before processing any payouts from your player account & large withdrawal amount might take longer time to be processed.
7. Withdrawal only will be approved under the individual with same identity who initially registered a player account in poker128.
8. Please keep in mind that you are not eligible to make any withdraw unless you meet the required criteria/turnover for any bonus claimed.
9. Quick withdrawal are limited to one transaction per account per day for supported banks only.

6) Why can't I login to the game client? ???????????????
Please check your internet connection status. If problem persists, please contact our customer service for assistance.